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Customer Care

How can we help you? If you can't find what you're looking for below, please review our Garage Door Fundamentals or Quick Tips areas. Feel free to contact us or your local Raynor garage door dealer for help.

The residential opener installation rebate program runs from February 1 - February 28. If you purchase a select residential opener during the program period, you're eligible for an installation rebate. Receive a $40 installation rebate on Admiral and Prodigy openers. All Prodigy units must be installed with the EverCharge™ Battery Backup System in order to qualify for the program and must be indicated on the receipt. Purchase an Ultra, Aviator, Pilot, or Commander II opener and you'll receive a $20 installation rebate. Talk to an authorized Raynor Dealer for more details.

All submissions must include a completed rebate form and dated sales receipt. Download your rebate form here!

Download Residential Opener Installation Rebate form pdf for more details
  Residential Opener Installation Rebate!
Raynor has completed thermal testing on the following products in compliance with the Federal Tax Credit for Energy Efficiency: Affina, Centura, Relante, Masterpiece, Showcase, RockCreeke, and BuildMark STS.

These doors may qualify for a Federal Tax Credit equal to 30% of the door cost (excluding labor or other materials), up to a maximum of $1500 when installed on an insulated garage of the owners principal residence. Talk to an authorized Raynor Dealer for more details.

Download the Raynor Tax Credit Certification form here.
  Download Energy Tax Credit Form
Request free literature on any Raynor product.
  Literature Request
Steel Doors: Take care of your new Raynor garage door... or keep that old one looking new. Click here to download our Care and Maintenance Instructions document.

Wood Doors: Handcrafted doors need special care. Click here to download the instructions.
  Care and Maintenance Instructions
Steel Doors: Learn the right way to paint your garage door to match your home's exterior. Click here to download our Painting Instructions document.

Wood Doors: American Rivers doors can either be stained or painted. Click here to obtain the instructions. Sikkens™ stain products have been extensively tested and are recommended by Raynor for a stained finish.
  Painting and Staining Instructions
Because of its size and complexity, a garage door should be treated with cautious respect. Learn how to stay safe with these helpful tips.

  Garage Door Safety